Shipping Policy
1. Shipping Fees
1.1. Free Standard Shipping
1.1.1. All orders over USD $100 qualify for complimentary standard shipping, regardless of product type or destination.
1.1.2. The following product categories are eligible for complimentary standard shipping to all supported countries and regions:
1.1.3. Supported Regions for Free Shipping:
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North America: United States, Canada
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Europe: Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom
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Asia: Bahrain, China, Indonesia, Israel, Japan, Jordan, Kazakhstan, Korea, Kuwait, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, Singapore, Vietnam, Thailand, Turkey, United Arab Emirates
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Oceania: Australia, New Zealand
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South America: Argentina, Brazil, Chile, Colombia, Peru
❗ Important Notice: The above list of countries may be subject to changes due to the following circumstances:(a) Local customs policy updates. (b) Logistics provider service adjustments. (c) Seasonal capacity constraints.
Customs regulations in South American countries are particularly strict. Buyers are responsible for completing customs clearance and paying any applicable import duties and taxes.
1.2. Calculated Shipping Fees Accessories and certain special items will incur shipping fees.
Shipping costs are calculated based on the item's weight and the destination. The applicable shipping fee and estimated transit time will be displayed on the product page and/or during the checkout process.
Note: As accessories often require custom processing, their order processing time may exceed 24 hours.
2. Customs Duties & Taxes
Our logistics partners will prepay all applicable tariffs and Value Added Tax (VAT) on your behalf. Consequently, you are generally not required to pay any additional customs fees upon delivery.
In the rare circumstance that you are required to pay customs duties, please retain the payment receipt and contact us for a refund of the customs duties incurred.
Exception: Customs regulations in South American countries (including Argentina, Brazil, Chile, Colombia, and Peru) are particularly strict. Buyers are responsible for completing customs clearance and paying any applicable import duties and taxes.
3. Shipping Destinations
We offer shipping services to the following countries and regions:
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North America: United States, Canada
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Europe: Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom
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Asia: Bahrain, China, Indonesia, Israel, Japan, Jordan, Kazakhstan, Korea, Kuwait, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, Singapore, Vietnam, Thailand, Turkey, United Arab Emirates
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Oceania: Australia, New Zealand
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South America: Argentina, Brazil, Chile, Colombia, Peru
❗ Important Notice: The above list of countries may be subject to changes due to the following circumstances:(a) Local customs policy updates. (b) Logistics provider service adjustments. (c) Seasonal capacity constraints.
Customs regulations in South American countries are particularly strict. Buyers are responsible for completing customs clearance and paying any applicable import duties and taxes.
4. Order Processing & Delivery
4.1. Processing Time
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Orders before 17:00 CST (UTC+8): dispatched same day (business days)
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Orders after 17:00 or on holidays: dispatched next business day
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Extended holiday periods (e.g. Chinese New Year): notice will be provided in advance
4.2. Shipping Origin All items ship from Shenzhen, China
4.3. Estimated Delivery Times
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North America: 5–15 business days
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Europe: 5–10 business days
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Asia: 3–7 business days
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Oceania: 5–7 business days
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South America: 10–25 business days
Due to the complexities of cross-border logistics involving multiple stages, the estimated delivery times are based on historical data and cannot be guaranteed. They serve as approximate estimations only.
5. Order Tracking
You’ll receive a shipping confirmation email with tracking info once your order ships. You can also track your order here: 👉 Track Your Order
6. Other Important Considerations
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Accurate Shipping Address: Please ensure that you fill in your shipping information in the local language. To avoid delivery issues, verify that your address is complete, including the house number. Double-check your postal code, address details, and phone number for accuracy.
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Force Majeure: In the event of a force majeure occurrence (such as natural disasters, severe weather conditions, acts of war, governmental actions, pandemics, strikes, or any event beyond our reasonable control), the processing and delivery of orders may experience delays. We will make every reasonable effort to resume order processing and delivery as soon as circumstances permit, and we will keep you informed of the latest developments via email.
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Damaged Shipments: If your item arrives damaged, please contact us promptly at store@hkyongnuo.com. To help us process your request efficiently, please include your order number and photographic evidence of the damage. We recommend contacting us within 7 business days of receiving the damaged shipment.
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Returns & Exchanges: We support a 30-day no-reason return and exchange policy. For detailed information, please refer to our Refund and Return Policy.
7. Responsibilities for Lost or Undelivered Packages
To ensure a smooth delivery experience, both buyers and sellers have important responsibilities. Please read the following carefully:
7.1. Buyer Responsibilities
To help ensure your order arrives safely and on time, you are responsible for the following:
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Providing accurate shipping information: This includes a complete and correct delivery address, recipient’s name, and phone number.
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Providing required information when necessary: Such as tax identification numbers or other customs-related details.
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Providing valid contact details: Including a working email address for communication regarding your order.
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Being available to receive the package: Ensure that someone is available to accept the delivery during the estimated delivery window or that you have arranged a suitable pickup point.
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Accepting delivery: Unless the item is defective or significantly not as described, refusing to accept a package without valid reason may lead to additional charges or delays.
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Updating shipping information in a timely manner: If your address or contact details change after placing an order, you must inform us promptly or update them through your account.
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Taking responsibility for order changes due to personal reasons: For example, requests to change the product model or variant after the order has been shipped may not be accepted or may incur additional fees.
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Cooperating with customs clearance (if applicable): Including timely submission of any required documents or information.
Note: If a package is lost or undeliverable due to incorrect or incomplete information provided by the buyer, we are not liable for the loss.
7.2. Seller Responsibilities
We are committed to delivering your order safely and reliably. Our responsibilities include:
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Providing accurate product information: Including material, size, function, color, and other specifications.
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Ensuring product quality: All products meet relevant quality and safety standards.
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Shipping on time: Orders are shipped within the promised or reasonable timeframe.
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Proper packaging: Products are securely packed to minimize the risk of damage during transit.
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Customer support and after-sales service: We respond to inquiries, and process returns or exchanges in accordance with our policies.
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Assisting with logistics issues: In case of lost or damaged packages due to carrier errors, we will help file claims and support resolution.
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Compliance with laws and regulations: We operate honestly, without false advertising or other violations.
8. Contact Us
Should you have any questions or require further clarification regarding our shipping policy, please feel free to contact our customer service team by emailing or Live Chat.
📧 Email: store@hkyongnuo.com 💬 Live Chat: Contact Us
